Frequently Asked Questions
Everything you need to know about your JLab gear and orders.
How long does shipping take for my JLab order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is the warranty policy on JLab electronics?
We offer a two-year limited warranty on most of our Bluetooth products and a lifetime warranty on all wired earbuds. This covers any manufacturing defects or hardware failures.
How do I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can initiate a return through our online portal for a full refund, minus shipping costs.
Are JLab earbuds compatible with both iOS and Android?
Yes, all JLab Bluetooth headphones and earbuds are designed to be universally compatible with any Bluetooth-enabled device, including iPhones, Android phones, tablets, and laptops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
How do I pair my JLab earbuds for the first time?
Simply remove the earbuds from the charging case; they will automatically enter pairing mode. Open your device's Bluetooth settings and select the JLab model name to connect.